Refund policy

Return and Refund Policy

At STALLIONTOBEĀ®, we are committed to providing you with high-quality cosmetic products that you can trust. If for any reason you are not satisfied with your purchase, we are here to assist you. Please read our Refund and Return Policy carefully to understand your rights and obligations.

Eligibility for Returns

  • Returns are only accepted for items purchased directly from Stalliontobe.com.

  • Clients must contact STALLIONTOBEĀ®(info@stalliontobe.com) within the 48 hours of delivery.

  • To qualify for a return, the product must be:

    • Unopened, unused, and in its original packaging.

    • Accompanied by proof of purchase (order confirmation email or receipt).

    • Clients must contact STALLIONTOBEĀ® within the 48 hours of delivery.

Non-Returnable Items

  • Opened or used products.

  • Products not purchased directly from Stalliontobe.com.

  • exceed the 48 hours policy

Exchange Policy

  • We do not offer refunds for any purchases.

  • Exchanges are only provided for products that are damaged upon receipt.

  • Once we receive and inspect the returned product, and it is qualified as damaged, we will process an exchange.

  • Shipping fees are non-refundable unless the exchange is due to a mistake on our part (e.g., wrong item shipped).

  • Clients is exempt from cost of "Return Label" to us.

How to Initiate a Return for Exchange

  1. Contact Us: Reach out to our Customer Support team at info@stalliontobe.com with your order details and reason for the exchange.

  2. Approval: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

  3. Ship Your Return: Pack the item securely and include the RMA number inside the package. Use a trackable shipping method to ensure delivery. Return shipping costs are the responsibility of the customer unless the exchange is due to an error on our part.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. Include photos of the product and packaging for faster resolution. We will provide a replacement once we received your return. We reserve the right to inspect the return package within 48 hours. Please note we have all the right to refuse the exchange if it didnā€™t pass our requirement. (Refer to policy)

Contact Us

For any questions or concerns about your refund or return, please contact our Customer Support team at:

Thank you for choosing STALLIONTOBEĀ®. Your satisfaction is our priority!